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Orders

Processing Time

The warehouse processing times is different for each item in your order. Most in-stock orders are currently shipped within 6-10 business days (M-F) following order placement unless otherwise stated in the products shipping description page, and in your confirmation email next to each item. 

Since each purchased item requires a specific warehouse processing time certain products may delay shipment of your entire order. Estimated shipping times displayed at checkout do not include processing time. 

Orders received after 2 pm EST will begin processing the next business day. Saturday and Sunday orders will begin processing on the following Monday, excluding federal holidays.

Check out our Shipping Page for full shipping details.

Order Status

After your order is placed, you will receive an email confirmation. From that email you can click the "View Order Status" button in that email to be taken to your order status page, where you can view the order status and tracking information.

A status of "Confirmed" means the order is not ready to ship. No need to worry, it just means your order is still processing. Once your order is on its way, you'll receive a second shipping notification via email with tracking details and it will be marked as "Shipped" or "Delivered" once it arrives. 

If you have not received your order, please carefully review any shipping details in the product description and order confirmation email next to each line item before reaching out to support. 

Order Changes

We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all update requests that include address changes or order cancellations

Once your order has gone into a processing queue with our distribution center, we cannot make any changes outside of an address update or cancellation. Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP with the correct address. 

Coinbase Orders

Bitcoin transactions via Coinbase Commerce are final. Once you send Bitcoin funds to our account, the transaction cannot be reversed. This is a core feature of Bitcoin currency. These orders can not be canceled or refunded.

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