Order Status

When will my order ship?

Orders are processed by the by the date received into our system and item availability to ensure older orders are processed first. 

High demand and Pre- Sale items can and will take longer to process due to longer production times.

The warehouse processes orders Monday - Friday from 8 AM and 5 PM.You will receive a shipping confirmation by email when your order has been shipped

Holiday orders

 Orders placed during Peak Season are not guaranteed to arrive in within the standard delivery time. This is due to the increase in volume that the delivery services receive.

How can I check the delivery status?

Online – with use of the email address used to place the order or with the order number you may check delivery status online.  Please note:  A status of unfulfilled means the order is not ready to ship.

Customer service request- You may send a customer service request for order status.  Please include your order number, email address used to place the order and your name.

My package is still at the same location. Why?

Domestic orders- When orders ship UPS there is a delay in transfer from UPS to USPS.  This delay is due to transit times to your local post office or USPS sort center. Please allow 24 hours for UPS to update their system and 48 hours for USPS to update before checking the status. Please note: areas of severe weather will cause a delay in delivery.

International orders- All international orders must process through customs.  It is common for this process to take at least 24-48 hours, but may take longer during busy seasons.

 


Order Changes

Can I change the shipping address?

We can only change the address on orders before shipping the order.  Once the order has shipped we are not able to change the address.

How do I change the size?

Changes and size on orders may be done by contacting customer service. If your order has shipped you will have to send the item back for an exchange.

Can I cancel the order?

You may cancel an order that has not shipped by contacting customer service.  Once the order has shipped you may return for the full cost of goods.   

Can I combine orders?

No, orders are submitted and picked in different intervals so we are not able to combine orders.


Refunds and Exchanges

How do I return for a refund? 

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include the following information:

-Your name, address, and email address
- If the item was a gift then please provide the name of the purchaser
-The order number
-The item you would like in exchange.
-If the return is for a refund


Please be aware we do not cover return shipping fees on exchanges or returns. We do not refund the cost of shipping on orders returned for refund or exchange.

Can I exchange for a different size or color?

A exchange can be made within 90 days of placing the order. The item exchange must be of equal or less value.

How long does it take to receive a refund?

Refunds are sent by way of electronic transfer. Most credit card companies ask that you allow 3 business days for processing. Please contact your financial institution to inquire about posting policy. 


Shipping

Do you ship internationally or to APO/FPO addresses?

We do ship to Canada, Mexico and APO/FPO orders. When shipping to an APO please make sure to include the complete APO address and select USA as the country.

What type of shipping is offered?

Orders are shipped standard ground service and are delivered by the post office.

Can I have an order overnighted?

Yes.We do offer upgraded delivery on select items at the rate of an additional $20 for overnight delivery.  (domestic delivery only)

How much is standard shipping?

Standard shipping is $5.95 for domestic and $14.95 for international.

Are there additional shipping cost?

When shipping international you will have to pay a fee to customs. We are not able provide information on what the fee is, as it is determined and paid directly to customs.


Payments

What payment methods are offered?

We accept credit and debit cards (as well as prepaid Visa and Mastercard), Barstool Gift Cards, and Paypal.

Do you offer gift cards?

We do offer Barstool gift cards. These cards are sent by way of email. Please make sure your email address is correct on the order.

Credit Card Statements

The charge on your statement will show as Barstool Sports. If you are not sure of a charge please contact Customer Service for assistance.


Item Inquiry

How do I know what size to order?

We offer standard men’s, women’s, toddler, and onesie sizes these tee shirts run small and are not preshrink.
Hoodies do run small so please order the next size up.
Sweatshirts and Sweaters run true to size.
Comfort Color tee shirts and tanks do run large so you will need a smaller size.

You may contact customer service for a size chart.

Do you offer coupon codes?

We do not offer coupons or promo codes.

When will you restock this item?

Items are restocked as needed please check the website weekly as our inventory changes on a daily basis.

What is the item made of?

This information can be obtained by contacting customer service with the name of the item.


Contact

How do I contact Barstool Customer Service?

You may contact us by emailing BarstoolStore@tmgideas.com . When submitting an email please make sure to include your name, email address and order number.

What are your hours of operation?

Our hours of operation are Monday to Friday 8AM to 5PM.